Program Competencies
#5 Evaluate and use ICTs appropriate to one's own career.
Self-Assessment |
Artifacts |
Where did you
create this artifact? The “ICT Banking Strategies Research Paper” artifact was created
during course ICT 701 Information and Communication Technologies in
Organizations. I choose this topic for my research paper because it was a
current relevant topic for me at work and I wanted to increase my knowledge
in this subject matter area. What I Learned, How
did you learn this? In writing this research paper I was able to increase my knowledge
of ICT technologies utilized in the financial industry to retain customers
and increase revenue. By researching and analyzing industry articles, blogs
and websites while also reviewing and
studying scholarly case studies and white papers I was able to complete the
program competency of evaluating and using ICT in my own career. Why this is
important: As a banking industry professional it is important to me and my
career to stay current and knowledgeable in tools, processes and procedures
utilized throughout my profession to meet business goals and establish work
related expertise. The use of ICT in
the financial industry alternate delivery channels such as online banking,
ATM, social media, and mobile banking is increasing growing and keeping pace with banking ICT will be
crucial to the success of every financial organization and their workforce. How can you apply?
I will actively seek out opportunities to increase my knowledge of
banking related ICT in various aspects of my job and utilize new tools and
technologies to improve my skillset and expertise. My goal will be to deploy new products and
services that not only take advantage of new technology but also add value to
our customer experience while meeting the organizational goals. I will continue to research new
technologies and share information with our executive management team,
co-workers and staff in an effort to foster individual growth, spark new
ideas, and contribute to open discussions on how to use technologies to meet
the challenges of the 21st century. What challenges
& obstacles did you overcome? Being professionally very close to this topic the challenge for me
in writing this research paper was to maintain an objective perspective as I analyzed
sources and draw conclusions about the research and formed my
recommendations. I was able to maintain my objectivity my not starting this
paper with any preconceived notions and by just being open to whatever the
research revealed. |
·
RESEARCH
PAPER:
(Published) ICT Banking Strategies ·
SSRN Top Ten Downloaded Paper |